At this moment we will not be accepting returns, or offering refunds, STORE CREDIT ONLY (of the subtotal price)
If you would like to exchange you must contact us within 5 days of delivery (no exceptions after 5 days), an item for a different size. Please send us an email with your invoice or order number with the correct size you are needing.
If an exchange is approved and agreed upon you will need to mail back the original item to us, we will then inspect the item(s) being sent back and a store credit may be issued. The items will need sent back to the following address:
Barbed Wire Bassets
1910 Dubois St
Lawrenceville, Illinois 62439
If mailing an item back, it is the customers responsibility to pay for postage to mail the item(s) back. Any item(s) being mailed back MUST BE: not worn, no rips or tears, no stains, tags attached, if packaged must be in the original packaging to receive store credit.
Cancellations:
Once an order is placed, it cannot be cancelled for a refund. If the order has not shipped we can issue store credit. If the order has shipped, then it will need mailed back to receive store credit.
Damaged or Defected Items
Please inspect your items within 3 days of receiving your order for defects or issues.
All defects and issues must be sent via email within the 3-day window along with pictures of item.
We cannot make exceptions once you have had the item in your possession past the stated time, removed tags, washed, or worn items.
Non-returnable Items Include:
All items marked "final sale"
All accessories (hair ties, hair brushes, claw clips, watch bands, hats)
All air fresheners (car freshies, room sprays, candles)
Gift cards are final sale
